Refund policy

Thank you for choosing Rymic Helmets. We are committed to ensuring your complete satisfaction with every purchase. This Return Policy explains the terms and conditions governing returns for products bought from our website, www.rymic.store. By placing an order, you agree to abide by the terms outlined below.

Return Window

We offer a 30-day return period from the date you receive your item. Return requests initiated after this timeframe may not be accepted.

Return Conditions

To be eligible for a return, the product must be in brand-new, unused condition, with all original packaging, tags, and accessories intact. When returning a helmet, please pack it securely, using shipping practices consistent with how it was originally delivered. Returns that show signs of damage, wear, or missing components will not be accepted.

How to Initiate a Return

To start a return, please contact us at:
Email: rymichelmet@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages or Errors

Please inspect your order as soon as it arrives. If the product is defective, damaged, or if you received an incorrect item, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Sale or discounted items

If you are unsure whether your item is eligible for return, please contact us before proceeding.

Exchanges

For the quickest service, we recommend returning the original item (once approved) and placing a new order separately for the desired product.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Note that your bank or credit card provider may require additional time to post the refund to your account.
If you haven’t received your refund after 15 business days from our approval notification, please contact us at rymichelmet@gmail.com.

Policy Updates

We reserve the right to modify this Return Policy at any time. Any changes will take effect immediately upon posting on our website.

Contact Us

For any questions regarding returns, please reach out at:
Email: rymichelmet@gmail.com

For all Rymic orders & returns please visit https://account.rymic.store to create your return online.

Thank you for trusting Rymic Helmets.